Olivia Cain

Director, Technical & Training Services

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Olivia directs all technical support and training at iCONECT. Olivia’s strong leadership, analytical and problem-solving skills have allowed her to build a customer support team that regularly receives accolades from users. “I will say that the iCONECT team has been amazing. As a (recent) long-time customer of one of your competitors, this was refreshing, and reminded me of the excellent support we had when we used to run iCONECT nXT.” (Managing Partner of an eDiscovery Services Company).

Olivia has also been a key contributor to the development of new features, training and consulting for the company for the last 10+ years. Her in-depth product knowledge and project management skills continue to ensure our Quality Assurance and IT department meets the high standards set by iCONECT.